When purchasing goods in the EU, consumers have statutory rights if the goods do not conform to the contract or are defective. This legal protection lasts for at least 2 years and is independent of any voluntary commercial guarantee provided by the manufacturer.

Further details can be found in the European Union’s harmonised notice on the legal guarantee.

Statutory rights for lack of conformity apply to defects in materials, manufacture or workmanship. Normal wear and tear consistent with the nature of the product and the manner and intensity of its use is not considered a defect. This may include, for example, natural wear of wood and composite materials in bats, laces and lacing of gloves, soles and shoelaces, grips, straps, zippers or other mechanically stressed parts of sports equipment. Wooden and composite bats may also crack or suffer other mechanical damage during use; this alone does not necessarily indicate a manufacturing defect. However, if the damage is caused by a defect in material, manufacture or workmanship, it may be the subject of a valid warranty claim.

Legal guarantee for goods